🚚 Shipping & Returns
Shipping Confirmation & Tracking
Once your order ships, you will receive a Shipping Confirmation email with a tracking number so you can monitor your package. Please allow 1–2 business days for processing and 1–5 business days for delivery, depending on the shipping method selected. UPS delivers Monday through Friday, excluding weekends and major holidays. If you need assistance with shipping or tracking, our Customer Service team is available Monday–Friday, 9 a.m. to 7 p.m. EST.(Skin Ceutecals)
Order Changes & Cancellations
If you need to cancel or modify a submitted order, please act immediately—either via your account’s order status page or by contacting us right after placing your order, as cancellation is only available for a very brief period.(Skin Ceutecals)
Shipping Methods & Rates
| Region | Service | Rate | Notes |
|---|---|---|---|
| Contiguous U.S. (48 states) | UPS Ground | $8.00 (or free for registered SkinCeuticalls Members) | Delivers in 3–5 business days |
| Alaska & Hawaii | UPS 2nd Day Air | Varies | Required—Ground not available |
Delivery typically takes 1–2 business days for processing, followed by 1–5 business days for transit based on your chosen method.UPS delivers only on weekdays.(Skin Ceuticals)
Transit Time Estimates:
UPS Ground: 3–5 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day(Skin Ceutecals)
Important Product Restrictions
Certain products must only be shipped via UPS Ground due to federal air safety regulations. These include:
Phloretin CF
Phloretin CF Gel
AOX+ Eye Gel
Blemish + Age Defense
LHA Toner
Conditioning Toner
Silymarin CF
Resveratrol B E
HA Intensifier Multi-Glycan
P‑TIOX
These items cannot be shipped to Alaska or Hawaii. We apologize for any inconvenience and appreciate your understanding.
Complimentary Shipping for Members
If you’re a registered SkinCeutecals Member, you qualify for free UPS Ground shipping within the contiguous U.S.(Skin Ceutecals)