Return & Refund Policy – 30 Days
We want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible for a return, refund, or exchange under the terms outlined below.
1. Timeframe for Returns
You have 30 days from the date of purchase to request a return or exchange.
If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
2. Return Eligibility
To be eligible for a return, all of the following conditions must be met:
Item must be unused, unworn, and in its original condition
Item must be returned in its original packaging
Proof of purchase (receipt or order confirmation) must be provided
Please note: Do not send your purchase back to the manufacturer.
3. Non-Returnable Items
The following items cannot be returned:
Perishable goods (e.g., food, flowers, magazines)
Intimate or sanitary products
Hazardous materials, flammable liquids, or gases
Gift cards
Downloadable software
Select health and personal care products
4. Partial Refunds
Partial refunds may be granted in the following cases:
Books with obvious signs of use
Opened CDs, DVDs, video games, cassettes, or vinyl records
Items not in original condition, missing parts, or damaged (not due to our error)
Returns requested after the 30-day window
5. Refund Process
Once we receive and inspect your return:
We will email you to confirm receipt.
We will notify you whether your refund is approved or rejected.
If approved, your refund will be processed to your original payment method within a few business days.
6. Delayed or Missing Refunds
If you haven’t received your refund yet:
Recheck your bank account.
Contact your credit card company (processing times may vary).
If still unresolved, email us at support@skinceuticales.com.
7. Sale Items
Only regular-priced items are eligible for refunds.
Sale items and clearance purchases are final sale and cannot be refunded.
8. Exchanges
We only replace items that are defective or damaged.
To request an exchange for the same item:
Email support@skinceuticales.com.
Ship the item to:
136 Northfield Dr, Saltillo, MS 38866, USA
9. Gift Returns
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit.
If the gift was not marked or purchased for someone else, refunds will go to the original purchaser.
10. Return Shipping
Please send all returns to:
136 Northfield Dr, Saltillo, MS 38866, USA
Customers are responsible for return shipping costs (non-refundable).
If a refund is approved, the return shipping cost will be deducted from your refund.
For high-value items, we recommend trackable shipping or shipping insurance as we cannot guarantee receipt.
11. Need Help?
For any questions regarding returns, refunds, or exchanges, please contact us:
📧 support@skinceuticales.com